Accommodating conflict definition
When structure is a cause of dysfunctional conflict, structural change can be the solution to resolving the conflict. Vanessa, the lead engineer in charge of new product development, has submitted her components list to Tom, the procurement officer, for purchasing.
Tom, as usual, has rejected two of the key components, refusing the expenditure on the purchase.
In problem-solving mode, the individuals or groups in conflict are asked to focus on the problem, not on each other, and to uncover the root cause of the problem.
This approach recognizes the rarity of one side being completely right and the other being completely wrong.
Vanessa is furious, saying, “Every time I give you a request to buy a new part, you fight me on it.
While conflict avoidance may not be a significant problem if the issue at hand is trivial, it becomes a problem when individuals avoid confronting important issues because of a dislike for conflict or a perceived inability to handle the other party’s reactions. In this style, the person gives in to what the other side wants, even if it means giving up one’s personal goals.
When the hotel received a large number of online bookings at this rate, the initial reaction was to insist that customers cancel their reservations and book at the correct rate.
The situation was about to lead to a public relations crisis.
However, if a person perpetually uses this style, that individual may start to see that personal interests and well-being are neglected.
style is a middle-ground style, in which individuals have some desire to express their own concerns and get their way but still respect the other person’s goals.